The appointment of Amit Mathradas highlights Five9’s belief that the future of CX leadership lies in AI execution, not ...

As AI pushes marketing into uncharted territory, culture—not tools—will determine whether teams adapt, stall, or fall behind.

Salesforce moves agentic AI deeper into marketing, aiming to turn website engagement into autonomous pipeline generation.

Customer experience protects brand equity. In fast-shifting markets, CX is the mechanism that sustains trust, reinforces ...

The funding points to a shift away from bloated systems toward faster, AI-driven CRM platforms built for execution.

Obsessing over ROI too early doesn’t make ideas safer — it makes them smaller. Signals tell you when value is actually ...

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

AI-powered commerce is consolidating as Rezolve Ai has acquired enterprise DXP provider Crownpeak. The move came with quite ...

Execution, not vision, is the real B2B commerce problem. Most initiatives fail when pricing, contracts, data and workflows ...

The newsletter platform's update delivers behavior-based triggers and redesigned dashboards to help creators track subscriber ...

The combined Cvent–Goldcast platform brings event execution, AI-powered video production and performance analytics into a ...